These Terms of Service (“Terms”) govern your use of Comet, a software platform operated by Clarico AI, based in Victoria, Australia. By creating an account or using any of our tools, you agree to these Terms.
1. The service
Comet provides a collection of software tools designed for allied health clinics. These tools assist with administrative tasks including (but not limited to) NDIS claim processing, rostering, reporting, invoicing, and data conversion.
2. Tools, not advice
Comet provides software tools, not professional advice. Specifically:
- Our tools are not a substitute for qualified accounting, legal, or clinical advice
- NDIS claim tools assist with formatting and calculations, but you are responsible for verifying all outputs before submitting claims
- Financial calculations, roster suggestions, and AI-generated content should be reviewed by a qualified person before acting on them
- We do not guarantee that tool outputs comply with current NDIS, Medicare, or other regulatory requirements
3. Your responsibilities
- You must have the right to upload and process any data you provide to our tools
- You are responsible for the accuracy of data you input and the decisions you make based on tool outputs
- You must keep your account credentials secure and not share access with unauthorised users
- You must comply with all applicable laws, including privacy and healthcare regulations
- You are responsible for maintaining your own backups of any data you process through our tools
4. Free trial and billing
- Each tool includes a 7-day free trial
- A valid payment method is required to start a trial
- If you do not cancel before the trial ends, you will be charged for the first month
- Subscriptions are billed monthly and can be cancelled at any time
- Cancellation takes effect at the end of the current billing period — you retain access until then
- We do not offer refunds for partial months
- Prices may change with 30 days' written notice
5. Limitation of liability
To the maximum extent permitted by Australian law:
- Comet is provided “as is” without warranties of any kind, express or implied
- We are not liable for any incorrect calculations, missed claims, rejected submissions, or financial losses arising from use of our tools
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability to you for any claim is limited to the amount you paid us in the 12 months prior to the claim
- We do not guarantee uninterrupted or error-free service
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
6. Intellectual property
- The Comet platform, tools, design, and code are owned by Clarico AI
- Your data remains yours. We claim no ownership over data you upload or generate using our tools
- You grant us a limited licence to process your data solely for the purpose of providing the service
7. Acceptable use
You agree not to:
- Scrape, crawl, or automatically extract data from the platform
- Reverse engineer, decompile, or disassemble any part of the service
- Resell, sublicense, or provide access to your account for commercial redistribution
- Use the platform for any unlawful purpose
- Attempt to interfere with or compromise the integrity of the platform
- Upload malicious files or attempt to exploit security vulnerabilities
8. Changes to the service
We may modify, update, or discontinue tools or features at any time. For significant changes that affect your subscription, we will provide at least 30 days' notice via email. If a tool you are paying for is discontinued, you will receive a pro-rated refund for the remaining period.
9. Account termination
We reserve the right to suspend or terminate your account if:
- You breach these Terms
- You use the platform for fraudulent or illegal activity
- Your payment method fails repeatedly and is not resolved
You can delete your account at any time by emailing support@clarico.com.au. Active subscriptions will be cancelled and no further charges will apply.
10. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days in advance. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.